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Our aim is to give the highest possible standard of service. We would like you to tell us what you think about the service we provide at this pharmacy. If you have any comments, suggestions or complaints, please speak to a member of staff. We welcome any general comments about the services we provide and any suggestions of ways in which we can improve our services to you. We operate a complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria. Our Pharmacist will give you further information. You may also seek advice from the local Patient Advice and Liaison Service (PALS). PALS are not part of the complaints procedure itself but they might be able to resolve your concerns informally or they can tell you more about the complaints procedure and independent complaints advocacy services. PALS Sanger House, 5220 Valiant Court Gloucester Business Park Gloucester GL3 4FE Tel 0800 0151 548 An independent complaints advocacy service (ICAS) is available to provide advice and support for people who wish to complain about the NHS. ICAS Unit 3, Premier House Willowside Park, Canal Rd Trowbridge, Wiltshire BA14 8RH 01225 762723